The Power of the Question... How to Move Your Patients from Denial to Action

Name: The Power of the Question... How to Move Your Patients from Denial to Action
Brand: Dentaltown, L.L.C
Rating: 4.8 (188 reviews)

English

Recorded Courses

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Dentistry, Medicine

Patient and Family Centered Care

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On Book

The Power of the Question... How to Move Your Patients from Denial to Action is organized by Dentaltown, L.L.C.

Released: 8/22/2012
Review Date: 6/30/2022
Expiration Date: 6/30/2023

Overview:
In spite of our best efforts to educate patients about the need for dental care, many patients delay and avoid treatment that we know can help them. We struggle to understand what gets in their way, and how to motivate them to take action. We sometimes get tired of being seen as the person with the bad news, rather than someone who is there to help them.

The process of making choices about health is complex, but it does not have to be a mystery. This course will provide participants with a Six-Step Cycle for helping patients make healthy choices. You can help your patients move through this process without using manipulation, fear, or nagging. You can learn to ask clarifying questions and give information that connects with the values of each individual.

This course will help you become a better listener in your personal as well as your professional life. It will challenge your assumptions and offer you language that is both authentic and powerful. It will help you develop long-term, trusting relationships with your patients. It will allow you to close the gap between what they think they want from you, and what you know you can do for them.

Educational Objectives:
Upon completion of this course, participants should be able to achieve the following:
• Respond effectively to "challenging" questions and statements
• Get specific feedback as to how you are heard by your patients
• Uncover the attitudes, beliefs, and barriers that shape your patients' decision making
• Pick up the "crumbs" of information patients drop that will help you help them
• Ask questions that gently guide patients through a process of making choices about their health

Note: The fee to view this course is $36. This cost includes the fee to take the exam and claim your CE credits.