Medical Assistant in the Front Office

Medical Assistant in the Front Office is organized by Annals of Continuing Education (ACE).

Release Date: 08/01/2023
Expiration Date: 08/01/2024

Course Description
This administrative training course is an overview of the front office functions of a medical facility and is generally taken by employees who have previously completed an administrative role or related schooling. This course is intended to keep employees aware of the administrative functions of a healthcare facility. It is developed for front-line supervisors, workers, and trainees who work within the administrative function of the allied health profession.

Learning Objectives
Upon completion of this course, you will be able to:

• Describe the duties and responsibilities of the administrative medical assistant
• Explain the laws and rules in the medical field
• Define effective communication techniques and proper letter-writing
• Explain health insurance terms and how certain programs function
• Provide protocols for different filing techniques
• Define a substantial amount of medical and administrative terminology

Course Outline

• The Medical Assistant
  • Duties and Responsibilities
• Medical Law
  • Medical professional liability
  • The patient care partnership (Patient’s Bill of Rights)
  • The HIPAA patient privacy rule
  • Legal terms
• Communication
  • Phone etiquette
  • Verbal and nonverbal communication
• Scheduling
  • Appointment books
  • Appointment setting
  • Types of Scheduling
  • Scheduling new patients
  • Scheduling established patients
  • Scheduling conflicts
• Letter writing
• Mail processing
  • Incoming mail
  • Outgoing mail
• Health Insurance
  • Verification of insurance benefits
  • Insurance terms
• Medical records management
  • Creating a medical record
• Filing
  • Indexing
  • Alphabetical filing
  • Numerical filing
  • Subject filing
  • Tickler file
• Medical terminology
• References
• Test

2.0 CEUs