Creating a Remarkable Dental Practice: Communication and the Patient Experience.

Creating a Remarkable Dental Practice: Communication and the Patient Experience. is organized by Dentaltown, L.L.C.

Released: 7/14/2021
Expiration Date: 7/14/2024

Overview:
Words are powerful, and the right words can have a significant effect on case acceptance. This course goes deep into how to make communication more effective, why the patients respond the way they do, and how to capitalize on human nature to create patients that are loyal, accept treatment, and refer the practice to everyone they know.

As the patient moves moment-by-moment through the practice, small details can have a profound effect on their willingness to trust the dentist and appreciate the value of dentistry. This course goes into the often subconscious cues that yield significant results when they are aligned with human nature and effective marketing techniques.

Educational Objectives:
Upon completion of this course, participants should be able to achieve the following:
• The most important moments in a service transaction
• The most effective words to use in key situations
• How to add moments of delight to the patient experience
• The most powerful ways to increase case acceptance

1.8 CE Credits