Communication Skills Course

Communication Skills Course is organized by Virtual Medical Academy (VMA).

Introduction
Communication is a fundamental clinical skill that, if performed competently and efficiently, facilitates the establishment of a relationship of trust between the medical staff and the patient-customer. Having good communication skills is also essential to collaborating on teams with your colleagues from other disciplines. Join us in this pre-recorded course to learn more about the topic and to improve your communication skills.

The course will cover the following lectures:
• Basics of Communication
• Effective Communication
• Health Literacy
• Communication Between Coworkers
• Breaking Bad News
• Informed Consent
• Difficult Patients
• Communication & Discharge
• Health Communication
• Conflict Management

Objectives
By the end of this course, the candidate will be able to:
• Understand the role of communication in effective healthcare delivery
• Describe the communication process
• Define positive and negative communication
• Identify strategies and tools to address health literacy in health promotion work
• Describe the impact of effective coworker communication
• Understand the SPIKES approach to breaking bad news
• Identify the key elements of informed consent
• Understand various tactics that could be used to deal with a difficult patient
• Describe best practices that can be used to raise the effectiveness of discharge
• Describe characteristics of effective health communication

Main theme
This is a pre-recorded course; that contains 12 pre-recorded videos. Each video is approximately 10-15 minutes long