Patient Experience and Satisfaction: Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcome Survey (HOS) Course
Patient Experience and Satisfaction: Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcome Survey (HOS) Course is organized by OptumHealth Education (OHE).
Activity opens: 09/30/2021
Activity expires: 09/30/2024
Target Audience:
This activity is designed to meet the educational needs of coders, nurses, nurse practitioners, physicians, PAs and other health care professionals interested in providing high-quality health care and positive patient experiences.
Activity Description:
The Center for Medicare and Medicaid Services (CMS) utilize the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcome Survey (HOS) surveys to understand better patients' perceptions of their experience with providers, health care systems, prescription drug services and health status. Medicare Advantage contracts are required to participate in the surveys, which are administered by vendors certified by the National Committee for Quality Assurance (NCQA) and the CMS. Due to the importance of patient experience to CMS, the CAHPS and HOS surveys are becoming more heavily weighted in the overall Stars calculations each year and are worth almost half the total Star Rating.
How you treat patients, the words you choose, and the provision of care directly influence your patients' perception of the care they receive and help improve how they respond to the surveys. By honoring and respecting patients through genuine care, compassion and concern, patients' experience should improve over time. This activity will provide an overview of CAHPS and HOS surveys as well as strategies to improve the patient experienc
Learning Objectives
At the end of this educational activity, participants should be able to:
• Describe CAHPS and HOS and understand their impact on providers and health plans.
• Recognize how the results from patient experience surveys impact quality-of-care scores and CMS funding for individual provider’s offices and health plans.
• Identify strategies to enhance patients’ experiences and perceptions and improve CAHPS and HOS survey scores.