How to Engage Patients in Conversations that Make a Difference (Technician)
hosted byConnect Educate Impact (CEI)How to Engage Patients in Conversations that Make a Difference (Technician) is organized by Connect Educate Impact (CEI).
Initial Release Date: September 14, 2021
Planned Expiration Date: September 14, 2024
Description:
Patients not listening to healthcare providers is a problem that has recently escalated with COVID – such as recent challenges with the use of ivermectin and vaccine hesitancy. What can you do to be part of the solution? Take this course to learn how engaging patients can drive health outcomes toward positive goals. You’ll have more efficient and effective conversations by learning to use proven motivational interviewing techniques like reflective listening, appreciative inquiry, and resisting the righting reflex.
Upon successful completion of this application-based CPE course, pharmacy technicians should be able to:
• Compare the provider-centered and patient-centered models of communications
• Describe key motivational interviewing skills needed to drive engaging, patient-focused conversations
• Apply motivational interviewing skills to assist patients in strengthening their own motivation for change
Additional details will be posted as soon as information is available.
