HCAHPS Series: Nurse and Interprofessional Team Communication
HCAHPS Series: Nurse and Interprofessional Team Communication is organized by Nurse.com - OnCourse Learning Corporation.
Course Originally Released on: 02/26/2021
Date of Most Recent Review: 2/26/2021
Course Termination/ Update Date : 03/31/2024
Description:
Every interaction with a healthcare professional, including what is communicated and what is observed, affects patients’ experience of care. Effectively communicating with patients, families, and colleagues is the foundation for a therapeutic and positive patient experience. Whether advocating for a patient, establishing rapport and empathy with a patient and their support system, or communicating with other members of the interprofessional team, your ability to effectively communicate is consistently challenged. Collaboration between interprofessional team members and patient satisfaction are improved when healthcare professionals recognize the factors that influence communication and consistently apply communication techniques proven to be effective.
Goal and Learning Outcomes:
The goal of this course is to educate nursing professionals on strategies to improve communication skills.
After taking this course, you should be able to:
• Identify the impact of communication on patient care, factors impacting communication, and components of communication.
• Describe strategies to improve communication skills with patients, families, and team members.
Additional details will be posted as soon as they are available.