Getting Staff and Patient Communication Right for Increased Profitability
Getting Staff and Patient Communication Right for Increased Profitability is organized by Dentaltown, L.L.C.
Released: 7/29/2015
Expiration Date: 6/30/2025
Overview:
Effective communication keeps office stress low and profitability high. Effective communication with your patients; from attracting new patients, answering the phone, treatment presentation, and having the patient leave happy, also increases your bottom line. Your patients receive the optimal experience in your office, yielding amazing benefits to almost effortlessly increase your daily production. With your staff communicating effectively, patient case acceptance increases and your schedule stays full – so much so you’ll think your staff are trying to work you to death. The strategies taught in this course will enhance communication with your team, patients and colleagues allowing you to work smarter and faster with skyrocketing profitability – while making everyone happy. Simple tools and techniques that are intuitive and easily adopted can dramatically change your patient’s perspective, building lasting trust and confidence in your office. These strategies build a cohesive team that works together to drive more patient procedures in a day increasing the bottom line, while increasing patient satisfaction. Staff are encouraged to attend this course, so your office can role-play treatment planning scenarios and adopt communication protocols that fit your office’s needs.
Educational Objectives:
Upon completion of this course, participants should be able to achieve the following:
• Creative and immediate ways to use communication to increase case acceptance
• How intra-office communication can increate motivation in your staff, resulting in increased profitability
• How to make bones systems more effective and enticing
• How HIPAA-compliance when communicating with your patients and colleagues can increase patient comfort
• New technology to increase use and profitability with you CEREC system