Creating a Remarkable Dental Practice: The Physical Environment

Creating a Remarkable Dental Practice: The Physical Environment is organized by Dentaltown, L.L.C.

Released: 5/12/2021
Expiration Date: 5/12/2024

Overview:
Every aspect of the practice environment has an effect on the patient experience, from the physical environment, to the technology, to the words and actions of the team members. Small changes can make a tremendous difference. This course goes into detail on every aspect of creating an environment that patients respond to as consumers, based on human nature, neuroscience and years of practice results.

The next part of the course deals with improving the results of the front desk. Often the most vulnerable part of a practice is what happens in that first phone call. Hiring the right person, giving them the proper training and incentivizing them is critical, and understanding what new patients are expecting, and all the forms of communication you need to master are all explained in the course.

Educational Objectives:
Upon completion of this course, participants should be able to achieve the following:
• Why patients respond the way they do
• The technologies that have the most impact on case acceptance
• What the modern patient expects from a dental practice
• How to train and improve your front desk team

1.8 CE Credits