Communication Skills Training: How to Deliver “Bad News” is organized by echelon.
This course is accessible until 7/1/2024.
Description:
Having to give bad news to patients happens frequently in healthcare arenas and many times healthcare professionals have not received training and education on how to compassionately and competently deliver bad news. Research has demonstrated that educating and reeducating healthcare professionals how to deliver bad news using a tool decreases patient distress and improves healthcare professional confidence and empathetic response thereby creating a better encounter for everyone involved.
This course will focus on providing healthcare professional education on the available tools and frameworks available to deliver bad news and provide education on how to implement one of these tools when having to discuss difficult information with patients.
Outcomes:
Upon completion of this course, the participant will be able to:
• Define what constitutes bad news.
• Identify factors influencing communication skills.
• Understand the importance of communication skills.
• Analyze the necessary steps to communicate bad news.
• Distinguish similarities between the frameworks available to communicate difficult news.
• Evaluate the emotional response of the recipient who receives bad news.
• Utilize one of the frameworks presented when delivering difficult news.