Advancing Complex Care Philosophy: Tools for Healing-centered Care Course
hosted byOptumHealth Education (OHE)Advancing Complex Care Philosophy: Tools for Healing-centered Care Course is organized by OptumHealth Education (OHE).
Activity opens: 03/29/2021
Activity expires: 03/29/2024
Target Audience:
This activity is designed to meet the educational needs of individuals who wish to foster healing and resilience in individuals with complex health and social needs, including:
• Behavioral Health Therapists
• Behavioral Health Administrators
• Case Managers
• Community Health Workers
• Health Care Administrators
• Health Care Coordinators
• Home Health Care Providers
• Licensed Clinical Social Workers
• Licensed Mental Health Counselors
• Licensed Professional Counselors
• Managed Care Nurses
• Marriage and Family Therapists
• Medical Assistants
• Non-clinical Administrative Staff
• Non-profit Administrators and Staff
• Nurse Practitioners
• Patient/Member Service Administrators
• Pharmacists
• Pharmacy Technicians
• Physicians
• Physician Assistants
• Psychologists
• Registered Nurses
• Social Workers
Description:
Go beyond the philosophies of complex care and build practical skills for empowering healing and resilience with individuals you serve. As we see in our work every day, the effects of trauma are widespread and vary greatly—from major depression and anxiety to obesity and diabetes, substance use disorder and altered interpersonal dynamics. The COVID-19 public health crisis has upended the lives of individuals and families, forcing them to cope with a new level of trauma caused by the virus that extends far beyond the physical illness.
This activity will equip participants with practical tools that will help strengthen their skills in facilitating conversations and activities and conducting follow-up interventions with individuals experiencing complex health and social needs. As a result of this increased knowledge, learners can feel more confident in their ability to foster authentic healing relationships that build resiliency and avoid re-traumatization.
Learning Objectives:
At the end of this educational activity, participants should be able to:
• Describe the importance of self-awareness and empathy for the experience of completing trauma-informed care activities
• Recognize how to use the ACE Survey to identify early life trauma
• State the importance of resiliency and the use of the Brief Resilience Scale
• Recognize how to deliver person-centered care using the Ecomap tool
• Establish personal goals and identify values through use of the Values Card Sort activity
• Describe how the PERMA Profiler questionnaire aids in “meaning making” with individuals
• Identify positive self-care coping strategies through use of the Coping Card Sort activity
• Identify the impact of significant life events on individuals using the life milestones timeline