The Power of Operational Excellence in Healthcare

Course Description:

The course provides an introduction of operational excellence in hospitals and healthcare business (Recorded Course).

Course Outlines:

• Introduction to The Power of Operational Excellence in Healthcare Business.
• The Triple Operational Challenge.
• The 7 Flows of Healthcare (Process Description).
• Opportunities for Improvement.
• Lean Approach in Healthcare.
• Patient Experience and Reflections.
• Journey Mapping and Customer Corridor.
• Dimensions of Service Quality.

Instructor name: Ahmed Yasser.

No. of Lectures: 3/ recorded.

Course Duration: 04:04:00.

For Arabic Speakers.