The course provides an introduction of operational excellence in hospitals and healthcare business (Recorded Course).
- Introduction to The Power of Operational Excellence in Healthcare Business.
- The Triple Operational Challenge.
- The 7 Flows of Healthcare (Process Description).
- Opportunities for Improvement.
- Lean Approach in Healthcare.
- Patient Experience and Reflections.
- Journey Mapping and Customer Corridor.
- Dimensions of Service Quality.
Instructor name: Ahmed Yasser.
No. of Lectures: 3/ recorded.
Course Duration: 04:04:00.
For Arabic Speakers.