How to Become a Consumer Focused Dental Office
How to Become a Consumer Focused Dental Office is organized by Dentaltown, L.L.C.
Released: 07/2/2012
Review Date: 6/30/2022
Expiration Date: 06/30/2025
Overview:
This chapter of Dr. Farran's timeless 1999 "Your 30-Day Dental MBA" will discuss the first and second laws of customer service. Understand what two things a dentist must focus on and maintain a balance with his or her patients. Finally, learn what the “Golden Rule” of dentistry is.
Educational Objectives:
Upon completion of this course, participants should be able to achieve the following:
• Determine what the three key measures of customer service are
• Learn what the eight principals of waiting are
• Identify how market differentiation makes a practice more appealing
• Understand why excusing bad debts can save money
Note: There is no fee to view this course. There is a fee of $18 to take the exam and claim CE credits for this course.